Call center Agent Massachusetts - Wage, How to get hired for a job
What is the hourly wage - Call center Agent Massachusetts?
How to get hired for a job - Call center Agent Massachusetts?
Average hourly pay for the job: Call center Agent Massachusetts - USD 26
Mean wage Massachusetts - USD 33.66
How much does work experience affect the salary?
Late Career: + 13%
Experienced: + 8%
Early Career: - 9%
Employee benefits
Retirement plan: Sometimes may be included in a benefits plan for this job.
Health insurance plan: More than 80% of non-elderly employees have some form of health insurance (public or private health care coverage).
Companies provide training and development programs for their employees: Usually not, but provided short period of on-the-job training is usually enough to teach new hires the skills they need.
Companies provide career development opportunities: Very often, companies create opportunities for growth and collaboration across department lines.
Licenses and Certifications: Licensure is not required for new hires and entry-level positions.
Typical Job Requirements and Qualifications
Required education level: High school or the equivalent
Computer literate: Required
Probationary period: The length of the probationary period depends on the employer, but they are often between 30 to 90 days.
English proficiency requirements: Standard or higher level of English language proficiency may be required.
Driver's license: Valid license required and acceptable driving record.
Work experience: Impact on the pay - Low
Bonus program may include Noncash bonus or Milestone Bonus.
Required on-the job training: Some new hires train in mentorship programs, where they work under the direction of those in senior positions.
Types of employment:
Full-Time Job
Part-Time Job
Job category: customer service jobs
Work Schedule and Paid Leave Benefits
Workweek: Monday - Friday (employer may require "alternative workweek schedule")
Usual number of working hours per workweek: 40
Overtime: No
Minimum number of paid vacation days: 0 (There is no Federal law that requires an employer to provide paid vacations. Paid vacation is at the discretion of the employers to its employees. Some employers in the USA offer no vacation at all. The average number of paid vacation days offered by employers in the USA is 10 days after 1 year of service, 14 days after 5 years, 17 days after 10 years, and 20 days after 20 years.)
Paid holidays: Over 76% of private employers give their employees paid time off during public holidays - 8 days on average per year.
Meal period: Meal breaks are not compensable work time. However, most employers choose to give their employees meal breaks.
Meal period duration: ½ hour, if work is for more than 6 hours.
Flexible work schedule: Mostly depends on employer's policies. Employee may ask their employer for flexible working schedule.
Companies in Massachusetts, with the highest published employment and wages for this occupation - call center agent, are contact centers, call centers and online shops.
Facts and Figures Massachusetts
State abbreviation: MA
Total area: 10,554 mi2
Population: 6,892,503
The best cities to find a job and get hired are: Boston (capital), Worcester, Springfield, Lowell, Cambridge and New Bedford.
Estimated Number of Jobs: 3,619,640
Minimum hourly wage: $12.75
Median household income: $61,807
Retirement age: 66 years and 2 months
Here you can see average wages for different jobs - Massachusetts
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